Orders are processed within 1–5 business days, then shipped via FedEx, DHL or UPS. Delivery typically takes 12–20 days after dispatch — total estimated delivery is 2–4 weeks from order date. A tracking number is sent to your email as soon as your order ships. See our full shipping information page for details.

After your purchase, submit a training request here or email us at info@lumicutis.com with your order number. We'll send your complete training package — including video tutorials, treatment protocols and operation manual — within 24 hours.

Our warranty covers manufacturing defects, component failures, and electrical or mechanical malfunctions under normal operating conditions. It does not cover damage from misuse, unauthorized modifications or physical damage. To make a claim, email us with your order number and description of the issue.

Yes — we offer wholesale pricing for bulk orders and OEM/white-label customization for larger quantities. This is available for distributors, multi-location clinics and brand operators. Contact us with your requirements for a custom quote and timeline.

Yes. We offer flexible financing through Affirm, Klarna and Afterpay at checkout. Options include 0% APR installments, Pay in 4 and monthly plans. Your device ships immediately after approval. See our financing page for full details.

We accept returns within 30 days of delivery for unused items in their original packaging. Email info@lumicutis.com with your order number to begin the process. Return shipping is the buyer's responsibility. Refunds are processed within 5–7 business days once we receive the item.

We support OEM (Original Equipment Manufacturer) and white-label programs for clinics and brands looking to offer their own branded devices. Minimum quantities apply. Contact us at info@lumicutis.com with details about your requirements and we'll provide full specifications and pricing.