Shipping & Delivery

Free Worldwide Shipping

Free Shipping on Professional
Aesthetic Equipment

Every LumiCutis device ships free to 28 countries — fully tracked, fully insured, and delivered by FedEx, DHL and UPS. No minimum order. No hidden fees.

Free to 28 Countries Fully Tracked & Insured FedEx · DHL · UPS 2–4 Week Delivery
Free Shipping — No Minimum
Every Shipment Fully Insured
Real-Time Tracking Provided
28 Countries — All Regions
Delivery Timeline

How Long Does Shipping Take?

From the moment you place your order to delivery at your clinic door.

1

Order Placed & Confirmed

You receive an order confirmation email immediately.

Day 1
2

Processing & Dispatch

Your device is prepared, quality-checked and handed to the carrier.

1–5 Business Days
3

Delivered to Your Door

Tracking number emailed. Carrier delivers to your clinic or practice.

12–20 Days After Dispatch
Shipping Regions

Delivery to Every Major Market

Free shipping via the world's leading carriers — FedEx, DHL and UPS — with full tracking and insurance included.

🇺🇸

USA & Canada

Delivered via FedEx or UPS Express. Full tracking, insurance and signature confirmation on high-value orders.

2–4 Weeks Total
🇬🇧

UK & Europe

Delivered via DHL or trusted European carriers. Tracked door-to-door with full insurance coverage.

2–4 Weeks Total
🌏

Asia Pacific

Australia, Japan, Singapore, Hong Kong, Malaysia, New Zealand and more. Reliable carriers with tracking.

2–4 Weeks Total
28 Free Shipping Destinations

Free Shipping to 28 Countries

🇺🇸 USA
🇨🇦 Canada
🇬🇧 United Kingdom
🇩🇪 Germany
🇫🇷 France
🇮🇹 Italy
🇪🇸 Spain
🇸🇪 Sweden
🇩🇰 Denmark
🇳🇴 Norway
🇳🇱 Netherlands
🇧🇪 Belgium
🇵🇱 Poland
🇨🇿 Czech Republic
🇨🇭 Switzerland
🇦🇹 Austria
🇮🇪 Ireland
🇱🇻 Latvia
🇧🇬 Bulgaria
🇮🇱 Israel
🇯🇵 Japan
🇰🇷 South Korea
🇸🇬 Singapore
🇭🇰 Hong Kong
🇲🇾 Malaysia
🇦🇺 Australia
🇳🇿 New Zealand
🇹🇭 Thailand
Shipping Details

Everything You Need to Know

Order Processing

  • Orders processed within 1–5 business days
  • Tracking number emailed upon dispatch
  • All shipments fully insured against loss or damage
  • Signature required on high-value orders
  • Professional packaging protects all devices in transit

Returns & Exchanges

  • 30-day returns for unused items in original packaging
  • Email info@lumicutis.com with your order number
  • Return shipping costs are the buyer's responsibility
  • Refunds processed within 5–7 business days
  • Faulty items covered under 36-month warranty

Customs & Import Duties

  • International orders may incur customs duties
  • Duties and import taxes are the recipient's responsibility
  • Accurate product values declared on all shipments
  • We provide all necessary commercial documentation

Questions & Support

  • Email info@lumicutis.com for shipping questions
  • Responses within 24 hours on business days
  • Track your order with the number sent at dispatch
  • Lost shipment claims handled promptly with full insurance
Common Shipping Questions

Shipping FAQs

How long does shipping take to the USA?
Orders to the USA typically arrive within 2–4 weeks from order placement. Processing takes 1–5 business days, followed by 12–20 days in transit via FedEx or UPS. You'll receive a tracking number by email as soon as your order ships.
Is shipping really free? Are there any hidden costs?
Yes — shipping is completely free to all 28 countries we serve. There are no minimum order amounts and no hidden shipping fees. International customs duties and import taxes may apply depending on your country — these are the recipient's responsibility.
Which carriers do you use for shipping?
We ship via FedEx and UPS for North America, DHL for UK and Europe, and trusted regional carriers for Asia Pacific. All shipments are fully tracked and insured regardless of carrier.
Can I track my order?
Yes. You'll receive a tracking number by email as soon as your order is dispatched. You can use this number to track your shipment in real time via the carrier's website. If you haven't received a tracking number within 7 business days of ordering, contact our support team.
What if my device arrives damaged?
All LumiCutis shipments are fully insured against damage in transit. If your device arrives damaged, email us at info@lumicutis.com within 48 hours with photos of the damage. We'll arrange a replacement or refund promptly at no cost to you.
How do I return a device?
We accept returns within 30 days of delivery for unused items in their original packaging. Email us at info@lumicutis.com with your order number to initiate the process. Defective items are covered under our 36-month warranty.

Free Shipping on Every Device

Join 5,000+ clinics worldwide who trust LumiCutis for factory-direct aesthetic equipment with free worldwide delivery and a 36-month warranty.

Shop All 97+ Devices → Contact Us