Return Policy
Overview
We stand behind the quality of every LumiCutis device. If you're not completely satisfied with your purchase, we're here to help.
Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging, with all accessories, manuals, and included parts
- Accompanied by proof of purchase (order number or receipt)
Non-Returnable Items
For hygiene and safety reasons, certain items — such as consumable heads, tips, or accessories that have been used — cannot be returned once opened.
Exchanges
We accept exchanges for defective or damaged items. If your device arrives faulty, contact us within 7 days of delivery and we'll arrange a replacement at no additional cost.
Refunds
Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 5–10 business days.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived defective or incorrect, in which case LumiCutis covers the cost.
How to Start a Return
Contact us at the details below with your order number and reason for return. We'll provide return instructions and an authorization number.
Contact Us
Email: info@lumicutis.com
Phone: +852 6725 5822 (WhatsApp)
Address: 34 Zhongcheng Hengjie, Dongfeng Town, Zhongshan, China